How to Create an Account on the Helpdesk

How to Create an Account on the Helpdesk

Our helpdesk portal is the quickest way to get support and see real‑time updates from one central location. You can raise tickets by email or in the portal, and track both from your account.

Creating your account

You might already have an account if you’ve used our portal before. If not, choose one of the options below.

Option A — Create an account while raising your first ticket (fastest)

Step 1:
Email helpdesk@telgroup.co.uk with your issue, this will automatically create a ticket on our system.

Step 2: 
As you don't already have an account, you will be sent an email titled “Tel Group Customer Self Service Portal Invitation” where you can set up an account.

Step 3:
Click “Accept the Invitation” and you will be taken to our helpdesk to create your password.

Step 4:
Once your account has been created you can now log in and track your live tickets. 

Option B — Create an account without raising a ticket

Step 1:
Email techsupport@telgroup.co.uk to request an account.

Step 2: 
Our team will send you an invitation to create an account, look for an email titled “Tel Group Customer Self Service Portal Invitation”.

Step 3:
Click “Accept the Invitation” and you will be taken to our helpdesk to create your password.

Step 4:
Your account has been created and ready to use when needed.

Two ways to get help (both link to your account)

Email: send details to helpdesk@telgroup.co.uk. If you don’t have an account yet, we’ll invite you to set one up automatically so you can track progress.
Portal: go to https://helpdesk.telgroup.co.uk, sign in, scroll to the bottom of the page and click ‘Submit a Ticket’

Tip: Use the same email for everything. It keeps your history together and speeds up verification.

    • Related Articles

    • How to Log a Ticket on the Helpdesk

      Our helpdesk portal is the quickest way to get support and see real‑time updates from one central location. You can raise tickets by email or in the portal, and track both from your account. Two ways to get help (both link to your account) Email: ...

    • How to Reach Our Support Team

      Our support team is here to make sure everything runs smoothly for you throughout your contract. You can use the following methods to reach tech support: Log a ticket on the Helpdesk: ?https://helpdesk.telgroup.co.uk Email us directly: ? ...